Thompson Electric respects your privacy. This policy explains exactly what information we collect when you visit our website or contact us for services, how we use it, and the choices you have. We do not sell your personal information — ever.
1 Overview
Thompson Electric ("we," "our," or "us") is a licensed electrical contracting company based in Temecula, California. We operate the website associated with our business and provide residential and commercial electrical services throughout Southwest Riverside County.
This Privacy Policy describes how we collect, use, store, and protect personal information provided by visitors to our website and customers who engage our services. By using our website or contacting us, you consent to the practices described in this policy.
2 Information We Collect
We collect only the information necessary to provide you with an accurate quote and deliver our services. This may include:
| Information Type | Examples |
|---|---|
| Contact Information | Name, phone number, email address |
| Property Information | Service address, property type, existing electrical setup |
| Service Details | Description of the electrical issue or project, urgency level |
| Communications | Messages, texts, and call logs related to your project |
| Technical Data | IP address, browser type, pages visited (collected automatically via cookies) |
We do not collect sensitive financial information such as credit card numbers through our website. Payment information is collected directly at the time of service.
3 How We Collect It
We collect information in the following ways:
- Quote request forms — when you fill out a contact or quote form on our website
- Phone and text — when you call or text us directly at (760) 470-3296
- Email — when you reach out to us by email
- In-person service — information collected during an on-site visit or job
- Automatically — via cookies and standard web analytics when you browse our website
4 How We Use Your Information
We use the information we collect solely for legitimate business purposes, including:
- Responding to your quote request or service inquiry
- Scheduling and confirming service appointments
- Providing on-site electrical services at your property
- Sending appointment reminders and follow-up communications
- Sending service-related SMS messages (with your consent)
- Processing payment for completed work
- Honoring our 6-month workmanship warranty
- Improving our website and customer experience
- Complying with legal obligations
We do not use your information for automated decision-making, profiling, or any purpose unrelated to providing electrical services.
5 SMS Communications
By providing your phone number on any Thompson Electric form, or by verbally consenting when scheduling service, you agree to receive SMS text messages from Thompson Electric. These messages may include:
- Quote follow-up and scheduling confirmations
- Appointment reminders and technician arrival notifications
- Service completion confirmations and warranty information
- Occasional promotional messages about our services (only with separate consent)
Message frequency varies. Standard message and data rates may apply depending on your mobile carrier plan.
You may opt out of SMS messages at any time by replying STOP to any message from us. To get help, reply HELP or contact us at +1 (951) 667-8311. Opting out of SMS will not affect your ability to receive service from us.
We do not share your phone number with third parties for marketing purposes. Your phone number is used only to communicate with you about your service.
6 Information Sharing
Thompson Electric does not sell, rent, trade, or otherwise share your personal information with third parties for their marketing purposes. Period.
We may share your information only in the following limited circumstances:
- Service providers — trusted tools we use to run our business (e.g., scheduling software, CRM, payment processing) under strict confidentiality agreements
- Legal requirements — if required to do so by law, court order, or governmental authority
- Business transfers — in the event of a merger, acquisition, or sale of all or part of our business, with advance notice to affected customers
- Safety — to protect the rights, property, or safety of Thompson Electric, our customers, or the public when required
Any third-party service providers we work with are contractually obligated to use your data only for the purpose of providing services to us and to maintain appropriate security standards.
7 Cookies & Website Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device.
The types of cookies we may use include:
- Essential cookies — necessary for the website to function properly
- Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)
- Marketing cookies — may be used for retargeting ads if you visit our site (e.g., Google Ads)
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. For more information about managing cookies, visit allaboutcookies.org.
8 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including providing services, honoring warranty obligations, and complying with legal requirements.
Specifically:
- Customer and job records are retained for a minimum of 7 years to comply with California contractor licensing and tax requirements
- Marketing communications opt-out records are retained indefinitely to honor your preferences
- Website analytics data is typically retained for 26 months per Google Analytics defaults
When data is no longer needed and retention requirements have been met, we securely delete or anonymize it.
9 Data Security
We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.
These measures include:
- Secure, password-protected systems for storing customer records
- Limited access to personal information on a need-to-know basis
- Use of reputable, security-audited third-party platforms for scheduling and CRM
- HTTPS encryption on our website
However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security. In the unlikely event of a data breach that affects your rights, we will notify you as required by applicable law.
10 Your Rights (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give you certain rights regarding your personal information:
- Right to Know — you can request details about the personal information we have collected about you and how it is used
- Right to Delete — you can request that we delete your personal information, subject to certain exceptions
- Right to Correct — you can request that we correct inaccurate personal information we hold about you
- Right to Opt Out — you can opt out of the sale of your personal information (note: we do not sell personal information)
- Right to Non-Discrimination — we will not discriminate against you for exercising any of these rights
To exercise any of these rights, contact us at (760) 470-3296 or through our contact form. We will respond to verified requests within 45 days as required by law.
11 Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at (760) 470-3296 and we will promptly delete it.
12 Third-Party Links
Our website may contain links to third-party websites, including our Google Business Profile, review platforms, and social media pages. These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any third-party site you visit.
13 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy. For significant changes, we may also notify you directly by phone or text if we have your contact information on file.
14 Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please reach out:
- Phone / Text: (760) 470-3296
- SMS Opt-Out Line: +1 (951) 667-8311
- Location: Temecula, CA (serving SW Riverside County)
- Contact Form: thompsonelectric.com/contact
We take privacy inquiries seriously and will respond promptly — typically within 2 business days.
CA Contractor License #: [Your License Number] · Licensed by the California Contractors State License Board (CSLB)
